See Our Insurance
Please click here to see our MOVING DAY CONTRACT.
Please see our Certificate of Insurance.
Before you start the move, the movers will go thru a standard contract. They will go thru item insurance options first. If you have homeowner insurance, you may already be covered for move-ins and move-outs, so please look into this before the move.
Next, they will note what items need to be protected with special materials for warranty, and they will give you the option to purchase the materials (like TV boxes etc..) or go without (TVs can be blanket wrapped and protected between mattresses, there are ways to stay fairly safe when not opting for full protection). Please listen to the recommendations; of course, we do not want breakage or to take unneeded risks. However, the client can assume risks and liability if they wish. The movers will also note what can’t be warrantied and what will be needed to move any difficult item safely.
They will ask if you want to use neoprene floor runners. Scratches and scuffs to the floor won’t be warrantied if you forgo this option.
They will point out items that need to be cleaned before they can be wrapped- which they will do if cleaners aren’t available. They will note items that they can’t move (like propane bottles) or won’t move (like valuables or important items meant for a personal vehicle).
Throughout this process, please communicate the kind of move you want to be done. As movers, we are liable for our mistakes, so that we will err on the side of caution. If you want a quicker move, you must tell the movers that you are OK with whatever minor damage may result from not using full protection.
Always do a walk thru with the movers at the end of the move-out and at the end of the move-in.
Moving Insurance in BC
Moving In Vancouver is covered by $5 000 000 commercial general liability insurance as well as commercial vehicle insurance, which is a minimum of $5 000 000 for any cube van. There is also up to $ 25 000 cargo insurance for any damage to a load. There is a deductible and cost for insurance, so there will be an extra charge to access higher levels of coverage.
Breakage And Transportation Insurance
Issues Moving Used Furniture
Moving used items has its set of issues and problems. Please let the movers know what needs special care in moving before they start the move. If an item is damaged at any point or you know of a particular weakness an item has the movers must be informed so they have the best chance of moving your item safely.
Certain items can't be moved safely without special protection and they will not be warrantied if the homeowner opts to forgo protection.
Certain high-value items and artwork need to be crated if they are too big and delicate to be effectively blanket wrapped or boxed.
Flat-screen TV's need to be put into TV boxes.
Pictures and flat glass must be bubble and blanket wrapped and put into picture boxes.
Lampshades and other delicates must be padded and boxed.
Pressed wood products like IKEA are notorious for only coming together properly once. Moving, taking them apart, putting them together the second time may cause damage. IKEA provides handymen that are used to their products and they will have the best chance of making sure your product can be re-used. Our movers will do what you ask but we will not take liability for damage.
As well, not all items can safely go where you want them. The movers will let you know if trying to get an item where you want it is risky and you will have to assume liability if you decide that you want them to do it regardless.
The simplest way to avoid this problem is to take measurements yourself and be sure that what you want makes sense before you start your move.
When An Item Gets Damaged
If an item can be fixed by a trip to one of our wood or glass workers we will always give you this option.
Standard coverage is set by the Motor Carrier Act and will cover your goods to a maximum of 60 cents per pound per article. For example, a 30-pound flat-screen TV whose screen has been cracked during the move would pay out 30 pounds x.6 $'s per pound = $18
We do have an Extra Value Protection option. For an extra $100 for up to 5000 pounds- about a full load of standard furniture for an 18-20 foot cube van. It costs $100 for every 5000 pounds after this. This is for real damage to an item that has value. For example, a 30-pound flat-screen TV whose screen has been cracked during the move would pay out 30 pounds x 10 $’s per pound = $300.
If you have items of exceptional value where the extra value protection option isn't enough you must let us know so we know how to package your items properly and offer you full value insurance at $200 per 5000 pound load. For example- a 3000 pound load of fine furniture will be charged at $200 and we will cover the actual costs of any repair or pay out a settlement based on actual value of the item.
All exceptional value items must be noted before the move starts and discussed with the dispatcher so he knows how to prepare the crew.
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3020 East 2nd, Vancouver, BC